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What if you could really understand what someone wanted? What if by asking the right questions and listening to the words another person uses, you could better understand what they wanted – even before they did? What if you could improve all your relationships?

Improved communication and a deeper understanding of motivation is possible. By learning a repeatable framework, based on language choices that expose unconscious motivation, you can experience being 'heard' and better understand others. Dr. Kristin Backstrom, from the Centers for Motivation, will share insights on how language choices express what drives and motivates individuals, helping you learn how to improve teamwork, reduce conflict, and achieve goals.